Which of the following is true about the impact of social computing on customer service?
A) It's harder for customers to be heard by a company.
B) Businesses can take their time responding to social media posts.
C) Customers themselves can be used to reduce problems.
D) Businesses will only get negative comments on social media posts.

Question

Quizplus · Accepted Answer

Social computing allows customers to interact with each other to provide support and solve problems, reducing the burden on businesses. A and B are not true as social media provides an easy platform for customers to voice their concerns and businesses are expected to respond quickly. D is also not true as customers can leave positive comments and feedback as well.

Which of the Following Is True About the Impact of Social