While instant messaging is increasingly used by businesses, it causes a decline in productivity since it allows no way to manage interruptions.

Question

Quizplus · Accepted Answer

The opposite is true. People can use IM to indicate whether or not they are available to answer a quick question or provide information. If users don't wish to be interrupted they can designate their status as "busy" and they will not receive instant messages.

While Instant Messaging Is Increasingly Used by Businesses, It Causes