When using the ____ mode to resolve conflicts,the project manager de-emphasizes or avoids areas of differences and emphasizes areas of agreement.
A) adversarial
B) dialectic
C) antagonistic
D) smoothing

Question

Quizplus · Accepted Answer

The smoothing mode of conflict resolution involves downplaying areas of disagreement and highlighting areas of agreement to maintain a peaceful work environment. It emphasizes compromise and seeks to reduce tension, rather than escalate it.

When Using the ____ Mode to Resolve Conflicts,the Project Manager