Which of the following correctly describes customer-response time?
A) the amount of time from when an order is ready to start on the production line to when the product or service is delivered to the customer
B) the amount of time it takes to deliver a completed order to a customer
C) the amount of time from when a customer places an order for a product or requests a service to when the product or service is delivered to the customer
D) the amount of time from when an order is ready to start on the production line to when it becomes a finished good

Question

Quizplus · Accepted Answer

Customer-response time is the amount of time from when a customer places an order for a product or requests a service to when the product or service is delivered to the customer. Option A describes production lead time, option B describes delivery time, and option D describes manufacturing lead time.

Which of the Following Correctly Describes Customer-Response Time