Which of the following is an example of a nonfinancial measure for customer satisfaction?
A) average manufacturing time for key products
B) contribution margin earned on popular products
C) on time delivery rates
D) time and effort spent on machine repairs

Question

Quizplus · Accepted Answer

On time delivery rates are a nonfinancial measure for customer satisfaction as they directly relate to the customer experience and their perception of the company's reliability and ability to meet their needs in a timely manner. Average manufacturing time (A) and time and effort spent on machine repairs (D) are measures of operational efficiency, while contribution margin (B) is a financial measure related to profitability.

Which of the Following Is an Example of a Nonfinancial