Which of the following is a measure of the balanced scorecard's internal process perspective?
A) Service response time
B) Customer satisfaction
C) Gross profit percentage
D) Cost reduction

Question

Quizplus · Accepted Answer

Service response time is a measure of the internal process perspective as it focuses on the efficiency and effectiveness of the organization's internal processes in delivering services to customers. Customer satisfaction and gross profit percentage are measures of the customer and financial perspectives, respectively, while cost reduction is a measure of the learning and growth perspective.

Which of the Following Is a Measure of the Balanced