Which of the following could be a measure of the balanced scorecard's financial perspective?
A) Service response time
B) Number of new patents
C) Operating income
D) Defect rates

Question

Quizplus · Accepted Answer

Operating income is a financial measure that reflects the profitability of a company and is a commonly used metric in the financial perspective of the balanced scorecard. Service response time, number of new patents, and defect rates are measures that may be more relevant to other perspectives, such as the customer or internal business processes perspectives.

Which of the Following Could Be a Measure of the Balanced