The first step to successful balanced scorecard implementation is clarifying the ________.
A) organization's vision and strategy
B) elements that pertain to value-added aspects of the business
C) owner's expectations about return on investment
D) objectives of all four balanced scorecard measurement perspectives

Question

Quizplus · Accepted Answer

Clarifying the organization's vision and strategy is the first step to successful balanced scorecard implementation. This provides a clear direction for the development of objectives and key performance indicators for the four perspectives of the balanced scorecard. It is important to align the scorecard with the organization's strategic goals to ensure that it measures what matters most for the business.

The First Step to Successful Balanced Scorecard Implementation Is Clarifying