Enterprise resource planning systems are designed to collect and interpret customer-based data.

Question

Quizplus · Accepted Answer

While enterprise resource planning (ERP) systems may collect some customer data such as sales data and customer orders, their main purpose is to manage internal business processes such as financials, procurement, inventory management, and production planning. Customer relationship management (CRM) systems, on the other hand, are designed specifically to collect and interpret customer-based data.

Enterprise Resource Planning Systems Are Designed to Collect and Interpret