Tell your customers what you can do rather than what you cannot do.
Correct Answer:
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Q1: If a customer is verbally abusive, walk
Q2: It is unnecessary to apologize to customers
Q4: If it will make a sale, it
Q5: Building good customer relations is easier do
Q6: Customers deserve good treatment only when they
Q7: Customers expect you to make the organization
Q8: Timeliness is important to customers.
Q9: Failing to meet a customer's expectation has
Q10: It is important to display empathy when
Q11: It is appropriate to ignore sloppy teenagers
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