Which of the following is not a TQM principle?
A)Focus on managing people rather than processes.
B)Use teams to continually improve.
C)Continually improve systems and processes.
D)Focus on delivering customer value.

Question

Quizplus · Accepted Answer

TQM principles emphasize the importance of managing processes and systems, rather than solely focusing on people. Therefore, choice A, which advocates for managing people over processes, is not a TQM principle. The other choices (B, C, and D) are all TQM principles.

Which of the Following Is Not a TQM Principle