Eric is a manager at a local café.Eric frequently receives complaints about his staff and the overall customer satisfaction is low.Eric recognizes the need for change, but fears that his staff will be hesitant to embrace a change in the culture they have created.At what stage in Lewin's change model is Eric's cafe in?
A)Freezing
B)Unfreezing
C)Refreezing
D)Moving

Question

Quizplus · Accepted Answer

Eric recognizes the need for change, but he is hesitant to implement it because he fears resistance from his staff. This indicates that the café is at the unfreezing stage, where the need for change is identified, and there is a willingness to change, but there is uncertainty and fear about how to proceed. At this stage, the manager needs to sell the need for change and create a sense of urgency among the staff before moving to the next stage of the change model.

Eric Is a Manager at a Local Café