Blue Cab needs to determine if it is continually developing its employees,as well as determine how effective its operations and processes are.Which two elements of the balanced scorecard must be referenced?
A)Learning and Growth Performance;Customer Service Performance
B)Internal Business Performance;Financial Performance
C)Learning and Growth Performance;Financial Performance
D)Learning and Growth Performance;Internal Business Performance

Question

Quizplus · Accepted Answer

Blue Cab needs to reference Learning and Growth Performance to determine if it is continually developing its employees, and Internal Business Performance to determine the effectiveness of its operations and processes. Financial Performance and Customer Service Performance are not directly relevant to assessing employee development or operational effectiveness.

Blue Cab Needs to Determine If It Is Continually Developing