Adam works as a top manager for FedEx,which has switched to an upside-down organization chart,with customers at the top and management at the bottom.What does this remind Adam?
A)Managers are the foundation of the business and maintain the structure of the organization
B)The ultimate goal is customer value and a manager's role is to support employees in providing customer value
C)Employees keep customers and managers distant so that managers can focus on more generalized work and policy
D)That he must give the customers what they want regardless of the situation

Question

Quizplus · Accepted Answer

The upside-down organization chart indicates that the ultimate goal of the organization is customer value and that a manager's role is to support employees in providing customer value. This means that managers must prioritize the needs and wants of customers above their own interests as managers.

Adam Works as a Top Manager for FedEx,which Has Switched