SCENARIO 6-1 Several years ago, Ted Brown began a small retail store to sell computer parts.The store grew and the business expanded to offer computer repair and custom computer programming.Clients started to expand from the normal walk-in customer to small-and medium-sized businesses.To accommodate this expansion, Ted had to hire additional personnel.He has noticed, however, that his new employees have definite expectations about what their appropriate role within the expanding company should be.
John is expected to help customers in the retail store as well as perform computer repair work.He feels that every time he gets started on a repair, he is interrupted and does not know whether to finish his repair or wait on the customer.John suffers from
A)role conflict.
B)role expectations.
C)role perception.
D)role identity.
E)role ambiguity.

Question

Quizplus · Accepted Answer

John is experiencing role conflict as he has conflicting expectations about his role as both providing customer service and performing computer repairs. He is unsure which tasks take priority and feels interrupted in his work.

SCENARIO 6-1 Several Years Ago, Ted Brown Began a Small