SCENARIO 3-1 Making Sense of Behaviour in Organizations Is Challenging

SCENARIO 3-1 Making sense of behaviour in organizations is challenging at the best of times.Many changes occur on almost a daily basis, which affects a company's ability to compete and maintain profitability while at the same time paying attention to employee needs, globalization and increasing multiculturalism.
Jack Fraser, director of human resources at Central Telecom, decided he wished to take some further training and join managers from other organizations to learn about the forces that shape workplace diversity.During his training sessions, Jack became keenly aware of the many factors that cause and contribute to diversity and what some of the impacts are upon employees individually and collectively.
Jack determined that if Central Telecom is to keep pace with the competition and provide a good place for employees to work and also retain their services over the longer term, he would have to develop some sort of program and standards to facilitate the process.Good dialogue with company personnel, accurate information from others with similar experiences, and a dedication toward a quality work life would all assist in this direction.
Sensitive issues centered on employee values and attitudes would have to be carefully addressed and the impact from the larger society considered and incorporated.In short, Jack needs to grasp not only a full understanding of organizational dynamics, but must use his experience and expertise to apply the process to his company.
On a recent trip to the United States, Jack found himself discussing concerns with diversity issues.Jack found that American managers appeared to rely more on hierarchy in their organization structures.This leads Jack to conclude that

A) Canadian values appear to be somewhat inferior to American values.
B) Americans appear to be more suited to working in teams.
C) Canadian and American managers will likely behave somewhat differently.
D) Americans will always follow the directives of their managers more.
E) Canadians value individuality and individual performance more than Americans.