SCENARIO 1-4 An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of productivity, absenteeism, turnover and job satisfaction within her department.Although many options are available in gathering this information, she has decided to focus on individual-level, group-level and organization systems-level variables.
Negotiation, conflict, power and politics are ________ variables.
A) group-level
B) organization systems-level
C) individual-level
D) industry-level
E) departmental-level
Correct Answer:
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