SCENARIO 1-4 An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of productivity, absenteeism, turnover and job satisfaction within her department.Although many options are available in gathering this information, she has decided to focus on individual-level, group-level and organization systems-level variables.
One of the individual-level variables the operations manager will probably consider is:
A)communication patterns.
B)perception.
C)levels of conflict.
D)human resource policies.
E)conflict resolution.

Question

Quizplus · Accepted Answer

Perception is an individual-level variable that can have a significant impact on productivity, absenteeism, turnover and job satisfaction. People's perceptions of their job tasks, work environment, colleagues and organizational support can greatly affect their motivation and overall job performance.

SCENARIO 1-4 an Operations Manager at a Local Distribution and Supply