SCENARIO 1-2 Sheena Black, Manager of Operations at New Age

SCENARIO 1-2 Sheena Black, manager of operations at New Age Manufacturing and Services Inc., is facing the challenge of keeping the company's manufacturing operations profitable while keeping costs down and employees satisfied with their jobs.Over the years, Sheena has developed a leadership style that she calls a "walk-about" manager-she spends time on the plant floor observing and assisting employees and other managers as necessary.She has also adopted a series of contingency plans to guide problem solving in unusual situations.
Sheena Black knows that her organization's success is dependent upon understanding the various disciplines which have contributed to the field of organizational behaviour.She knows that the next several years will require some major changes not only in the technology used by the company, but in the establishment of programs and initiatives to assist other managers and employees in overcoming workplace challenges.Sheena has identified the following priorities she will need to address:
-Empowering employees to enable them to assume greater responsibility and share decision making;
-Facilitating a2n improved climate of quality and excellence to challenge competitors in the marketplace;
-Developing a new style of leadership and management which will value diversity and respect individuals in a supportive type of environment; and
-Carefully examining the whole realm of working conditions and devising strategies to create better job satisfaction and keep employee loyalty.
Sheena is also aware that training must become a major focus so that employees can develop new skills and managers can learn new ways of dealing with the problems of combining technology and human effort.
As Sheena worked to develop a practical approach to the identified priorities, her frustration began to increase.She discovered that different managers had different views about how technology should be added in to the company processes.Organizational Behaviour would explain these different opinions as challenges

A) of globalization.
B) of behaving ethically.
C) at the individual and group level.
D) at the individual level.
E) at the group level.