In evaluating the quality of a service,which of the following dimensions is most important to customers?

Question

Quizplus · Accepted Answer

Reliability is the most important dimension as it indicates the ability to deliver the service consistently and dependably. Customers want to know that they can rely on the service provider to deliver the service as promised, on time, and without errors. While empathy, responsiveness, assurance are also important, they are secondary to reliability as customers value a dependable service provider above all else.

In Evaluating the Quality of a Service,which of the Following