When Mary's Macaroons conducted a ________ on its customer service positions,it found that 35% of the customer service employee's time was being spent on administrative duties,not focusing on customer service.
A)job analysis
B)value chain analysis
C)job rewards analysis
D)competency analysis

Question

Quizplus · Accepted Answer

A job analysis is a process of gathering information about a job and analyzing its tasks and responsibilities. In this scenario, Mary's Macaroons conducted a job analysis on its customer service positions to identify how much time is being spent on administrative duties, which is not related to customer service. The other options, such as value chain analysis, job rewards analysis, and competency analysis, are not relevant to the scenario.

When Mary's Macaroons Conducted a ________ on Its Customer Service