A job analysis tool used to identify the behaviors that differentiate extremely effective from ineffective job performance is ________.
A) the PAQ
B) O*NET
C) critical incidents
D) job rewards analysis

Question

Quizplus · Accepted Answer

Critical incidents are a job analysis tool that identifies specific behaviors or incidents that differentiate extremely effective from ineffective job performance. The tool involves identifying critical behaviors that lead to success or failure in a particular job, and then using that information to develop selection criteria and training programs. The PAQ is a standardized questionnaire used to collect data about job duties and responsibilities, O*NET is an online database of occupational information, and job rewards analysis is a technique used to identify the rewards that employees value most and link them to job performance. None of these tools specifically focus on identifying critical behaviors that differentiate effective and ineffective job performance.

A Job Analysis Tool Used to Identify the Behaviors That