The upside-down pyramid view of organizations shows:
A) managers at the top being in charge of the overall operations of the organization.
B) customers at the top being served by workers who are supported by managers.
C) that board of directors can hold top management accountable for organizational performance.
D) that operating and frontline workers are at the bottom of the pyramid followed by the middle managers.
E) that the primary job of top executives is to preserve the resources of the company.

Question

Quizplus · Accepted Answer

The upside-down pyramid view of organizations shows customers at the top being served by workers who are supported by managers. This is a customer-centric approach where the focus is on delivering value to the customers, and managers and workers are there to support this goal. It is a departure from the traditional view where managers are at the top and workers are at the bottom, where the focus is on the internal operations of the organization.

The Upside-Down Pyramid View of Organizations Shows