In today's world, Americans find that their customer service call is Answered in Ghana, their CAT scan read by a radiologist in India, and their tax return prepared by an accountant in the Philippines. This has become possible primarily due to _____.
A) collectivism
B) the glass ceiling effect
C) regional trade agreements
D) globalization
E) distributed leadership

Question

Quizplus · Accepted Answer

Globalization has enabled companies to outsource various business processes and services to other countries, allowing them to take advantage of cost savings and expertise available in different parts of the world. This has led to the phenomenon of jobs being offshored to countries such as India, the Philippines, and Ghana, where labor costs are lower than in the United States.

In Today's World, Americans Find That Their Customer Service Call