A manager,who is paraphrasing and thinking about what someone else is saying in order to encourage them to clarify what they mean,is using a communication technique called __________.
A) mixed messaging
B) active listening
C) filtering
D) constructive feedback

Question

Quizplus · Accepted Answer

Active listening involves paraphrasing and reflecting back on what the speaker is saying in order to clarify their meaning and show that you are paying attention. It helps the speaker feel heard and encourages them to continue sharing their thoughts and feelings. Mixed messaging involves sending conflicting messages, filtering involves selectively sharing information, and constructive feedback involves providing specific and helpful feedback to improve performance.

A Manager,who Is Paraphrasing and Thinking About What Someone Else