Managing with an organization-wide commitment to continuous improvement, product quality, and customer needs is called:
A) a learning organization.
B) operations management.
C) management by objectives.
D) total quality management.

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a management approach that focuses on continuous improvement, product quality, and meeting customer needs. It involves all members of an organization in the pursuit of quality and has a long-term perspective. A learning organization also emphasizes continuous improvement, but it focuses on developing the skills and knowledge of individuals within the organization. Operations management is concerned with overseeing the production process, while management by objectives (MBO) is a goal-setting approach to management that emphasizes employee participation and feedback.

Managing with an Organization-Wide Commitment to Continuous Improvement, Product Quality