The friendly close should not include anything that reminds the receiver of negative information given in the message.
Correct Answer:
Verified
Q12: One purpose of the friendly close is
Q13: A negative message is any message that
Q14: The constructive follow-up provides other solutions or
Q15: All receivers respond favorably to the indirect
Q16: The composer of a negative message should
Q18: The primary goal in presenting negative information
Q19: The negative information section of a negative
Q20: In some situations, the constructive follow-up can
Q21: Describe the five requirements of an opening
Q22: Identify and describe the five specific parts
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