Personal contacts with beneficiaries is a required component of relational job design.

Question

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Personal contacts with beneficiaries may not always be necessary for relational job design. Once a child's chemotherapy comes to an end at one of the many cancer centers across the United States and he or she has successfully defeated cancer, it has become a tradition for the child to ring a bell, the sound of which is often broadcast throughout many areas of the hospital. The mere act of hearing this bell is inspiring to the staff.

Personal Contacts with Beneficiaries Is a Required Component of Relational