Which of the following is an example of surface acting?
A) an employee expressing her true admiration for her colleague
B) an employee masking her emotions of distrust toward the management
C) an employee striving to like her job even though it feels uninteresting
D) an employee retorting back at an annoying customer
E) a colleague trying to get along with a difficult team mate

Question

Quizplus · Accepted Answer

Surface acting is hiding feelings and foregoing emotional expressions in response to display rules. An employee masking her emotions of distrust toward the management is an example of surface acting.

Which of the Following Is an Example of Surface Acting