In the context of the principles of total quality management (TQM), _____ is an organization's ongoing commitment to constantly assess and refine the processes and procedures used to create products and services.
A) service recovery
B) internal service quality
C) service reliability
D) continuous improvement

Question

Quizplus · Accepted Answer

The principle of continuous improvement is a key aspect of TQM, emphasizing an organization's commitment to continually assessing and improving processes to create better products and services. Service recovery, internal service quality, and service reliability are also important components of TQM, but they do not specifically relate to the ongoing process of improvement.

In the Context of the Principles of Total Quality Management