Which of the following is a common characteristic of quality products and quality services?
A) Reliability
B) Serviceability
C) Durability
D) Validity

Question

Quizplus · Accepted Answer

Reliability is a common characteristic of both quality products and quality services. It refers to the consistency and dependability of the product or service to perform as expected or promised. A reliable product or service builds trust among customers and increases their satisfaction. Serviceability refers to the ease of maintaining and repairing a product or service, durability refers to the product or service's ability to withstand wear and tear over time, and validity is not typically used in the context of describing product or service quality.

Which of the Following Is a Common Characteristic of Quality