The _____ part of the balanced scorecard consists of the processes, decisions, and actions that managers and workers make within their organization.
A) financial perspective
B) customer perspective
C) internal perspective
D) learning perspective

Question

Quizplus · Accepted Answer

The internal perspective of the balanced scorecard focuses on the internal processes and operations of the organization. This includes the decisions and actions made by managers and workers within the organization. The financial perspective focuses on financial outcomes, the customer perspective focuses on customer satisfaction and retention, and the learning perspective focuses on employee development and growth.

The _____ Part of the Balanced Scorecard Consists of the Processes