_____ involves identifying and addressing customer needs, trends, and issues before they occur.
A) Customer due diligence
B) Reactive customer monitoring
C) Proactive monitoring of customers
D) Cognitive mapping

Question

Quizplus · Accepted Answer

Proactive monitoring of customers involves staying ahead of any potential issues by identifying and addressing customer needs, trends, and issues before they occur. This approach allows businesses to provide better customer service and prevent problems from happening in the first place. Customer due diligence involves verifying the identity of customers and ensuring they are compliant with regulatory requirements. Reactive customer monitoring involves addressing customer complaints and issues after they occur. Cognitive mapping is a technique used in psychology and neuroscience to study the neural processes underlying mental processes such as perception, attention, and memory.

_____ Involves Identifying and Addressing Customer Needs, Trends, and Issues