John is expected to help customers in the retail store as well as perform computer repair work. He feels that every time he gets started on a repair, he is interrupted and does not know whether to finish his repair or wait on the customer. John suffers from
A)role conflict.
B)role expectations.
C)role perception.
D)role identity.
E)role ambiguity.

Question

Quizplus · Accepted Answer

John is experiencing conflicting demands on his role as both a customer service representative and a computer repair technician, which is known as role conflict.

John Is Expected to Help Customers in the Retail Store