Ms.Jackson has been testing a new software package for her company for two months.However, the company recently decided not to switch to the new package, and Ms.Jackson has to go back to using the old software.She is having some problems in recalling how to do certain tasks with the old software, and she often finds herself trying to do things the way she did with software she tested.Based on what is known about memory failures, you should conclude that Ms.Jackson's problem results from:
A)proactive interference
B)retroactive interference
C)transfer-appropriate processing
D)state-dependent forgetting

Question

Quizplus · Accepted Answer

Ms.Jackson's problem results from retroactive interference, which occurs when new information interferes with the recall of old information. In this case, her recent experience with the new software is interfering with her ability to recall how to do certain tasks with the old software.

MsJackson Has Been Testing a New Software Package for Her