Allan is a salesman at a local electronics store and works on commission. When customers come in, he does not leave their side until they walk out the door. He talks to them, shows them different equipment, and makes suggestions for accessories they might not have considered. Allan's behavior is best described as
A) aggressive.
B) assertive.
C) hostile.
D) instrumental.

Question

Quizplus · Accepted Answer

Allan's behavior of not leaving the customer's side and making suggestions for accessories can be considered assertive, as he is confidently and proactively fulfilling his job duties as a salesman. It does not necessarily appear to be aggressive or hostile, which imply anger or hostility towards the customer, nor does it seem to be instrumental, which would suggest a focus solely on achieving a specific outcome without regard for the customer.

Allan Is a Salesman at a Local Electronics Store and Works