Deming felt that when things go wrong,there is a 94 percent chance that the ________ rather than the __________ is the cause.
A) system, worker
B) worker, system
C) manager, employee
D) employee, manager

Question

Quizplus · Accepted Answer

Deming believed in the importance of optimizing the system and processes in order to minimize errors and defects. He believed that the majority of problems were the result of flaws in the system and not the fault of individual workers. Therefore, the correct answer is A) system, worker.

Deming Felt That When Things Go Wrong,there Is a 94