Seema John,the floor supervisor at a call center,calls Bryan,an executive,into her office.She reports observing a few critical omissions in his calls,a finding supported by recent customer surveys.Bryan feels that Seema is just throwing her weight around.Which component of collaboration seems to be dysfunctional in this scenario?
A)Seema seems to be poor in workflow management.
B)Bryan needs to learn to receive feedback.
C)Seema's content management skills are questionable.
D)The office lacks a communication system.

Question

Quizplus · Accepted Answer

The dysfunctional component in this scenario is Bryan's inability to receive feedback. Seema is doing her job as a supervisor by pointing out critical omissions in Bryan's calls, and the recent customer surveys support her findings. Bryan's feeling that Seema is just throwing her weight around suggests that he is not open to constructive feedback, which is crucial for effective collaboration in the workplace.

Seema John,the Floor Supervisor at a Call Center,calls Bryan,an Executive,into