How did Sears' goals "go wrong" in the early 1990s?
A)Staff was uncooperative
B)Goals were unspecific
C)Goals were unattainable
D)Staff was overcharging customers

Question

Quizplus · Accepted Answer

Sears faced a significant scandal in the early 1990s when it was revealed that their auto repair staff was overcharging customers and recommending unnecessary repairs, which was a direct consequence of aggressive sales goals set by the company.

How Did Sears' Goals "Go Wrong" in the Early 1990s