What is the best method for hospitals to track patient satisfaction?
A)Family buys chocolates for each shift.
B)Family speaks to the charge nurse about how unhappy they are with a particular employee.
C)Family writes a letter to the unit and to the chief nurse officer to thank the staff for providing care and compassion even though their family member died.
D)Patient completes a patient survey after returning home from the hospital.

Question

Quizplus · Accepted Answer

Although letters and chocolates are nice, performance measures are data driven and not anecdotal.The other options do not provide data.

What Is the Best Method for Hospitals to Track Patient