Which of the following is most likely a true statement about Zappos?
A) Zappos reduces shoppers' risks by offering free shipping and returns.
B) Zappos gained immediate success when it came under the Amazon umbrella.
C) Zappos shifted from traditional brick-and-mortar stores to online-only retailing.
D) Zappos' e-commerce strategy reduces the firm's need for customer service employees.
E) Zappos' gross sales for clothing have now surpassed the firm's gross sales for footwear.

Question

Quizplus · Accepted Answer

Zappos' free shipping and returns policy is one of the key ways it reduces shoppers' risks and builds trust with its customers.

Which of the Following Is Most Likely a True Statement