In the service sector,the Web has created an opportunity to automate what until recently was considered an activity that only humans could perform: ____.
A) accounting
B) customer service
C) human resources
D) customer resources

Question

Quizplus · Accepted Answer

The Web has allowed companies to automate customer service through self-service options such as FAQs, chatbots, and virtual assistants. This was previously thought to only be possible through human interaction, but technology has made it feasible to provide efficient and effective customer service through automation.

In the Service Sector,the Web Has Created an Opportunity to Automate