The main goals of ____ systems are to increase the quality of customer service,reduce the amount of labor involved in serving customers,and learn as much as possible about the preferences of individual customers.
A) CRM
B) ERP
C) MIS
D) TPS

Question

Quizplus · Accepted Answer

CRM (Customer Relationship Management) systems are designed to enhance customer service, reduce labor costs, and collect data about customer preferences. ERP (Enterprise Resource Planning) systems are focused on managing business processes such as finance, manufacturing, and supply chain. MIS (Management Information Systems) provide managers with information for decision-making. TPS (Transaction Processing Systems) handle day-to-day transactions such as sales, inventory management, and order processing.

The Main Goals of ____ Systems Are to Increase the Quality