Which of the following statements is NOT evidence of the process called the "McDonaldization of society"?
A) Bank tellers are being replaced with automatic teller machines (ATMs).
B) People shop in carefully designed, climate-controlled malls.
C) Colleges select students in terms of applicants' grades and test scores.
D) Many new jobs demand creativity and imagination.

Question

Quizplus · Accepted Answer

The process of McDonaldization is characterized by efficiency, predictability, calculability, and control. The other three statements reflect these characteristics, whereas statement D does not show evidence of McDonaldization. In fact, the demand for creativity and imagination suggests a deviation from the standardized, controlled processes that McDonaldization promotes.

Which of the Following Statements Is NOT Evidence of the Process