A department head plans to send a memo to the employees in her department outlining some changes in the company's personnel policies. She believes that most employees will view the changes in a very favourable light. Given this perception, what should she do?
A) Take full credit for the changes, even though they were actually developed by human resource managers.
B) Devote the first few paragraphs to a detailed discussion of the rationale for the new policies before actually describing them.
C) Include other more controversial topics in the same memo because the good news about personnel policies will put the employees in a better mood to deal with such issues.
D) Describe the policy changes at the beginning of the memo.

Question

Quizplus · Accepted Answer

It is best to describe the policy changes at the beginning of the memo, as this will immediately convey the good news to the employees and capture their attention. It is not necessary to take credit for the changes or include controversial topics in the same memo. Devoting the first few paragraphs to a detailed discussion of the rationale can be helpful, but it may not be necessary if the changes are already viewed as favourable by employees.

A Department Head Plans to Send a Memo to the Employees