Katy wants to improve her business writing skills and is looking for a way to determine the appropriate tone for her messages. Which of the following suggestions represents the best advice?
A) Incorporate a lot of slang and colourful language into your message. This enlivens and enriches the message and makes it stand out from more stilted writing styles.
B) Keep your tone neutral, and use the passive voice. This keeps the message from offending or antagonizing the recipient, thus ensuring it will receive serious consideration.
C) Keep the tone highly formal and structured to convey that the message is important. After all, business issues must be taken seriously.
D) Imagine you are speaking to the recipient of the message, and let your writing style flow like a natural conversation.

Question

Quizplus · Accepted Answer

Imagining a natural conversation with the recipient allows for the appropriate tone to be conveyed in the message. It helps to avoid being too formal or overly casual, which can detract from the message's professionalism. This also helps to build a connection with the recipient, ultimately leading to more effective communication.

Katy Wants to Improve Her Business Writing Skills and Is