Denise White has a toothache and has set up an appointment with Dr. Smiley, her dentist. She isn't looking forward to the trip, but she knows that Dr. Smiley can't fix her tooth unless she pays him a visit. What does this illustrate about the characteristic of services?
A) artificiality
B) tangibility
C) compoundability
D) inseparability

Question

Quizplus · Accepted Answer

This situation illustrates the inseparability characteristic of services, as the service provider (Dr. Smiley) cannot perform the service (fixing Denise's tooth) without the presence of the customer (Denise).

Denise White Has a Toothache and Has Set Up an Appointment