Activities involved in the Customer Relationship Management (CRM)macro process include all of the following except
A) marketing.
B) sales.
C) order management.
D) call center management.
E) All of the above are activities of CRM.

Question

Quizplus · Accepted Answer

All of the activities mentioned (marketing, sales, order management, and call center management) are involved in the Customer Relationship Management (CRM) macro process. Therefore, the best answer is E.

Activities Involved in the Customer Relationship Management (CRM)macro Process Include