Which of the following statements is true of total quality management (TQM)?
A)It recognizes that quality should be defined by the perceptions of customers.
B)It views quality exclusively as a concern of the top management of a firm.
C)It requires firms to adopt a focus on making improvements an annual concern.
D)It focuses on correction of errors rather than prevention of errors.

Question

Quizplus · Accepted Answer

Total quality management (TQM) recognizes that quality should be defined by the perceptions of customers and focuses on meeting or exceeding customer expectations. It involves all levels of the organization, not just top management, and requires a continuous effort to improve processes and prevent errors. It is not limited to an annual concern but rather is an ongoing philosophy of continuous improvement.

Which of the Following Statements Is True of Total Quality