Erika has an upcoming meeting with a client from whom her firm expects ample number of projects soon. John, Erika's senior manager, tells her to observe the client's body language to determine whether the firm can expect business from him. He also tells her to note whether the client leans forward when listening and if he shows interest in the conversation. Which of the following forms of nonverbal communication is John referring to for determining the success of the conversation between Erika and the client?
A)Gestures and posture
B)Facial expressions
C)Perceptual emotions
D)Tactile expressions

Question

Quizplus · Accepted Answer

John is referring to the client's body language, specifically his posture (whether he leans forward when listening) and gestures (whether he shows interest in the conversation). This falls under the category of "gestures and posture" for nonverbal communication. Facial expressions and perceptual emotions are also forms of nonverbal communication, but they are not explicitly mentioned in John's advice. Tactile expressions refer to touch, which is not relevant to this scenario.

Erika Has an Upcoming Meeting with a Client from Whom